Privacy Policy

Last updated: 17 September 2026

Please read this policy carefully before using Flexi. We are committed to protecting your personal data and your right to privacy.

Privacy Policy

1. Who We Are

Flexi ("we", "us", "our") provides a mobile application and related services for ride requests, shared trips, and driver operations. This policy explains how we process personal data when you use Flexi.

2. Data We May Collect

3. How We Use Your Data

We use personal data to create and secure your account, match rides, calculate routes and pricing where applicable, send notifications you expect (for example ride status), improve reliability and safety, comply with law, and respond to support requests.

4. Legal Bases (where applicable)

Depending on your region, we may rely on performance of a contract, legitimate interests (such as fraud prevention and product improvement), consent where required, and legal obligation.

5. Sharing

We may share data with service providers who host our infrastructure, maps, messaging, or analytics — only as needed to operate Flexi and under appropriate agreements. We may disclose information if required by law or to protect rights and safety.

6. Retention

We keep data only as long as necessary for the purposes above, including legal, tax, and dispute resolution requirements. Some logs may be retained in shortened form for security.

7. Your Rights

You may have rights to access, correct, delete, export, or restrict processing of your personal data, and to object to certain processing. You can delete your account from the app; see Delete account for steps. For other requests, contact us using the support channel published in the app or store listing.

To exercise any of these rights, reach out through the in-app support chat or the contact email listed on our store page. We aim to respond within 30 days.

8. Children

Flexi is not intended for children below the minimum age required in your country to enter into contracts. We do not knowingly collect data from children in violation of applicable law.

9. International Transfers

If we process data across borders, we use appropriate safeguards as required by applicable data protection laws.

10. Changes

We may update this policy from time to time. We will post the new version on this page and adjust the "Last updated" date. Continued use of Flexi after changes may constitute acceptance where permitted by law.

Location & Background

Flexi uses location data to connect you with nearby drivers, calculate routes, estimate fares, and enhance your safety during trips.

When We Collect Location

Managing Location Permissions

You can control location permissions at any time through your device settings:

  1. Open your phone's Settings app.
  2. Scroll to or search for "Flexi" or "Flexi Driver" in your apps list and tap it.
  3. Tap Location to access location permission options.
  4. Select "While Using the App" for foreground-only, or "Never" to disable location access entirely.

Disabling location access will limit certain features like ride requesting and trip tracking. You can re-enable it at any time from Settings.

Delete Your Account

You can delete your Flexi account at any time directly from the app. This action is permanent and cannot be undone.

  1. Launch the Flexi app and tap on your profile icon or photo in the top corner.
  2. In your profile view, tap Settings.
  3. Within Settings, find and tap the Privacy section.
  4. Scroll to the bottom of the Privacy page and tap Delete Account.
  5. Follow the on-screen instructions to confirm. You may be asked to verify your identity before proceeding.

This action is irreversible. Deleting your account will remove your profile, ride history, and personal data in accordance with our retention policy. If you change your mind, you will need to create a new account from scratch.